General Terms and Conditions
1. Scope of application
Nanas Goods operates a webshop. The following General Terms and Conditions (GTC) govern the contractual relationship between Nanas Goods and customers who purchase goods via this webshop in the version valid at the time of conclusion of the contract.
The offers on our website are not binding. They only apply as long as a product is available. Price and assortment adjustments remain reserved. The products are described according to samples or supplier information. Slight deviations in size, colour, structure and workmanship are possible.
3. Order and conclusion of contract
With the online order you make a legally binding offer to conclude a sales contract and accept these terms and conditions and the prices shown. You will receive an order confirmation from us. This confirmation does not constitute acceptance of the offer by us. The legally binding contract is not concluded until the order confirmation has been sent by e-mail.
The prices are shown in Swiss Francs (CHF) and without shipping costs. Shipping costs are calculated separately.
Payment is only possible with the means of payment accepted in the webshop. At the moment these are:
– By Paypal
– By credit card
6. Delivery and delays
At the moment we only ship across Switzerland. The dispatch takes place by Swiss Post. The shipping costs are carried by the recipient.
We ship from our warehouse in Berne or Zurich. The dispatch takes place usually within 5 working days after entrance of the order, if the goods are in stock. If goods are not in stock, we will inform you by e-mail. General exceptions are indicated on the website. The delivery will be sent by Swiss Post (B-Post). If you would like to have another type of delivery from Swiss Post, please contact us before completing your order. For urgent orders, we also recommend that you contact us in advance.
We are not liable for delays in delivery caused by manufacturers, producers, third parties or force majeure. In case of delivery delays of more than one month you have the right to withdraw from the contract without prior reminder. If you do not accept or collect the delivery and return it to us, we will charge you for the entire transport costs and any additional costs incurred.
7. Shipping costs
The shipping costs (packaging and transport) are calculated by weight:
Up to 2 kg= CHF 7.-
Up to 5 kg= CHF 9.-
Up to 10 kg= CHF 10.-
Orders over CHF 200 will be shipped free of charge.
Ordered and shipped goods can be returned to us within 10 working days after receipt at your expense and risk. There is no right of return for items that have already been used or opened. The goods must be undamaged, complete and in their original tag and packaging. In addition, the reason for return must also be stated. If these criteria are fulfilled, you receive the purchase price minus the forwarding expenses refunded.
If the return criteria are not kept, the return can be refused by us.
Please check the delivered goods immediately and notify us of defects immediately, but no later than 5 days after receipt of the goods by e-mail. The defective goods must be returned to us within 10 days of receipt. The shipping costs will be borne by us. For late incoming reports or returns the claim on warranty expires.
The GTC and the contracts concluded on the basis of these GTC are subject to Swiss law to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). Place of jurisdiction is Bern. We reserve the right to change the GTC at any time. The currently valid version will be published on our website and will apply from the date of publication. In the event that individual provisions of these GTC should be invalid in whole or in part, this shall not affect the validity of the remaining provisions.
Please do not hesitate to contact us if you have any questions.
Berne, 11 May 2019